Practical AI · Automation · Operations
I build AI systems that make
complex work feel clearer.
I'm Anthony Haug. I turn AI ideas into production systems that move real work.
20+ years bridging business and technology across insurance and financial services, the last few spent building agentic AI and automation that ships to production, not just demos. If you have a business problem and need someone who can actually understand it and get the technology moving, let's talk.
Built for people who want AI to actually do work.
I bring a practical, operator-minded approach to AI: find the bottleneck, design the workflow, connect the tools, and make the result easy enough for real people to use every day.
Case Studies
Production Implementations
Agentic AI for underwriting
Built a production agentic AI tool for a commercial P&C insurance carrier that analyzes risk across large submission batches in parallel, flags anything below a confidence threshold for human review, and feeds structured recommendations back to underwriters. Validated against experienced underwriters before launch.
80%
Accuracy at or above underwriter baseline
90%+
Confidence gate — below it, a human reviews
100+
Submissions analyzed in parallel batches
Customer self-service that sticks
Delivered a two-phase self-service portal as functional product owner, giving commercial insurance customers direct control over policy changes. Phase two automated the data flow from portal request into the CRM and policy admin system, with an underwriter review step.
Customer adoption
−33% back-office workload
Operations rebuilt from the ground up
As a consultant, redesigned a health plan's entire claims operation on a BPM platform, automating adjudication and routing. Cleared the backlog, ended state penalty payments, and drove $5M+ in documented annual savings.
AI adoption across an entire company
Built and ran a company-wide AI Champion program for an insurance carrier: governance framework, prompt engineering standards, and hands-on training from group workshops to 1:1 coaching across every business unit.
Answers from the documents you already have
Delivered RAG-based chatbot workflows that surface internal documentation in response to plain-language questions from underwriting staff — institutional knowledge on demand instead of buried in shared drives.
70+ automations, no dev team required
For a global retail brand, built and managed 70+ workflow automations routing data across forms, CRMs, and internal systems at 13 retail locations — cutting daily reporting from hours to minutes.
AI Focus
Prompting, agents, workflow automation, and applied experimentation.
Ops Design
Systems thinking for teams, tools, processes, and bottlenecks.
Speed
Prototype quickly, learn fast, and keep the work tied to outcomes.
Clarity
Less jargon, more useful decisions, cleaner next steps.
Have a workflow that needs AI, automation, or a smarter way forward?
Send me a note with what you are trying to improve. I am especially interested in practical AI projects, automation opportunities, and teams that want to move from curiosity to working systems.